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Return & Refund Policy

Last updated: August 2026

At WheelzUp, we want you to buy tyres with complete confidence. If something isn't right, we make it simple to fix.

Returning a new, unused tyre

You can return a new tyre within 14 days of delivery.
The tyre must be unused, not fitted, and in its original condition with any labels still on.
If the return is due to our mistake (wrong tyre or a fault), we pay the return delivery. If you simply changed your mind, you cover the return delivery.
There is no restocking or handling fee.

Wrong tyre or damaged in delivery

If we send the wrong tyre, or it arrives damaged, please tell us within 24–48 hours of delivery and send photos on WhatsApp.
You choose: a free replacement or a full refund including delivery. This is our responsibility, so we cover all costs.

How refunds are paid

Once we receive and check your returned tyre, we send your refund within 3–5 working days.
Refunds are paid by bank transfer, JazzCash, or Easypaisa (or in cash if you bought at our Sargodha workshop).
For change-of-mind returns, we refund the price of the tyre; the original delivery charge is not refunded.
For our mistakes (wrong or damaged), we refund everything, including delivery.

Exchanges

Want a different size or brand? If the tyre is new and unused (within 14 days), we'll help you exchange it. You pay any price difference and, for change-of-mind swaps, the delivery cost.
If your tyre has a fault, please see our Tyre Warranty Policy.

What we can't accept for return or refund

Tyres that have been fitted or used on the road — unless there is a genuine manufacturing defect (covered under Warranty).
Tyres damaged by the customer after delivery.

To start a return or refund: call or WhatsApp us at 0330-0070930 with your order number and a few photos. We'll guide you through it.