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Tyre warranty policy.
Every tyre is protected by the manufacturer's own warranty, and WheelzUp adds its own defect assurance on top, so you're doubly covered against genuine manufacturing faults.
Applies to all orders, Sargodha walk-in and nationwide online. Last updated: August 2026.
In short
- 100% original, fresh-stock tyres
- Manufacturer warranty + WheelzUp full-replacement assurance on manufacturing defects (15,000 km / 6 months, whichever comes first)
- 14-day returns on new, unused tyres
- Free replacement or full refund if your tyre arrives wrong or damaged
What's covered
Two layers of protection:
- Manufacturer's warranty: each brand's official warranty against manufacturing defects applies as per that manufacturer. We help you make the claim.
- WheelzUp full-replacement assurance: on top of that, if a genuine manufacturing defect is confirmed within 15,000 km or 6 months of purchase, whichever comes first, we replace the tyre in full, free of charge. There is no partial credit or deduction.
Covered manufacturing defects
- Sidewall bulge or swelling (not caused by impact)
- Tread or steel-belt separation
- Exposed wires or structural failure
- Early abnormal cracking or deformation
What's not covered
- Road damage: punctures, cuts, or impact from nails, potholes, kerbs and similar
- Wrong air pressure or poor maintenance: under/over-inflation, no rotation or alignment, general neglect
- Damage from fitting or repairs done by another shop
- Accidents, misuse, overloading or racing
- Normal tread wear over time
- A tyre punctured or repaired elsewhere, which can void the manufacturer's warranty
Fitting done by WheelzUp
If we fitted or balanced your tyre and a mistake on our side caused a problem, we'll fix it free. We stand behind our own workshop.
Our fresh-stock promise
All WheelzUp tyres are recent, fresh stock. We only sell freshly manufactured, in-date tyres, never old, expired or grey-market stock. This is part of our 100% original guarantee.
You don't have to take our word for it. Before you pay, we send you a video of your actual tyres with their manufacturing date, together with the import documents for imported tyres, so you can tell properly documented, officially imported stock apart from undocumented stock.
Full replacement, no partial credit
If a genuine manufacturing defect is confirmed within 15,000 km or 6 months of purchase (whichever comes first), you get a complete, free replacement tyre, not a partial refund or reduced credit. We only ask that the defect is verified as a genuine manufacturing fault first.
How to claim
- Have your WheelzUp invoice, receipt or order number ready.
- Take clear photos of the tyre and the problem.
- Call or WhatsApp us at 0330-0070930 with your order number and photos.
- We inspect and give you a decision within 3–5 working days. For claims handled through the manufacturer, final timing can depend on the brand.